We want you to be satisfied with our products. If, for any reason, the software you receive does not meet your expectations, we will exchange the product you purchased directly from us within 30 days of receiving the software, or refund the full purchase price.
As a leading developer of digital products, we have developed a return and cancellation policy to ensure your customer satisfaction with every purchase. This does not limit your statutory right of withdrawal in any way.
When you contact us, we first try to help you through our technical support or customer service. However, in some cases a product may be unsatisfactory to the customer for reasons beyond our control. In this case, the product may be returned or cancelled.
Our return policy for our products sold is as follows:
- If you are a customer and would like a return within 30 days of the purchase date, please contact our support.
- Returns will only be credited to the account on which the original purchase was made. If the original account was closed, the purchase is not returnable.
- When a product is returned, you as the customer usually receive a full refund. We work with Cleverbridge in Cologne, Germany, which carries out all transactions for us.