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Answers to frequently asked questions, technical help, and contact information – all at a glance. From Dortmund, by real people, personal and competent.
Product Help
Manuals, FAQs, and help documents for all Engelmann programs.
View Help →Contact
Directly with our team from Dortmund. Via form or email.
Contact Us →Uninstallation
Step-by-step: How to uninstall Engelmann software on Windows.
Read Instructions →Quick Help via Email
For urgent issues with your software, license, or an existing order, you can reach us directly:
help@engelmann.comResponse usually within one business day
Frequently Asked Questions about Orders and Licenses
📦 When will I receive my software after purchase?
Immediately. Right after payment, you will receive an email with a download link and license key. No shipping, no waiting.
🔑 How do I activate my software?
Install the software, then enter the license key (preferably by copy & paste from the confirmation email) when you first launch it. Detailed instructions can be found in the product help section.
💻 How many computers can I use the software on?
This depends on your purchased license. We typically offer licenses for 1, 3, or 5 PCs. Multi-user licenses can be found on the respective product pages.
🔄 Are updates free?
Within your license period, you automatically receive all updates and improvements at no additional cost. The exact update policy is stated on each product page.
🪟 What systems does your software run on?
The exact system requirements can be found on each product page.
↩️ Can I return the software?
Yes, we offer a 30-day money-back guarantee. Details can be found in our Refund and Cancellation Policy.