🛠️ Support & Frequently Asked Questions
Answers to the most frequent questions about Engelmann software — Photomizer, MovieJack, MyFormatConverter, Rescue Stick and Forensic System. Plus general help with installation, license keys, and error codes.
Here you will find the most frequent questions from 30 years of Engelmann support — structured by product and topic. Click on a question to see the answer. If you can't find what you're looking for, our support team will be happy to help you.
What do you need help with?
General
The setup reports "No SSE 2 support"
The message states that your PC does not support SSE2, but our software requires it. This error only occurs on older computers. You can find information about SSE2 at de.wikipedia.org/wiki/SSE2.
The program does not start or a .NET Framework is required
Your PC is missing the so-called ".NET Framework" from Microsoft, or the components are not working reliably. .NET is a fundamental part of the operating system and should generally be installed — however, problems occasionally occur. The following steps should lead to a solution (please skip any points that do not apply to you):
- Uninstall all .NET Framework versions via "Control Panel / Programs and Features"
- Visit microsoft.com and open the Download Center
- In the Download Center, enter the search term ".NET Framework"
- Download and install version 3.5 or 4.0
"Not a valid Win32 application" when installing or starting
If you receive the error message "... is not a valid Win32 application" when installing or starting programs, this can be due to the following causes, for example:
- The file (program) download is or was corrupted. Download the file again.
- If you are using a download manager to download, try it once without the manager.
Problems with the license key?
Please make sure that all letters are capitalized. Furthermore, we do not use the letter "O", but only the digit "0". Make sure that there are no additional spaces before or after the license key. For example, you can simply copy the key to the clipboard using CTRL+C and then paste it into the "License Key" field using CTRL+V.
Usually, it also helps to start our software once by right-clicking and selecting the "Run as administrator" option.
If this still does not lead to the desired result, please contact our support. For a faster solution, please provide the name of the program, the license key, and a screenshot of your complete entry and the error message. Thank you very much!
How do I take a screenshot?
On Windows 10 and 11, you can use Windows' built-in "Snipping Tool" to take screenshots.
To do this, simultaneously press the Windows logo key, Shift, and S. This will display a crosshair, which you can use to select a desired screen section while holding down the left mouse button.
This will be automatically copied to your clipboard, so you can paste it into any program — or even an email. It will also be displayed in the "Snipping Tool" itself, so you can edit and save it there.
Alternatively — and also in older Windows versions — you can simultaneously press the Alt Gr and Print Scr keys to copy an image of an open, visible program window to your clipboard.
What does "Error Code 1638" mean during installation?
Another version of this product is already installed, and the installation of this version cannot therefore proceed. Please simply remove the existing version of our software. To do this, use the uninstall routine in Windows settings under "Apps", or in older Windows versions in the "Windows Control Panel" under "Software". You can then reinstall our software.
Photomizer
The optimization doesn't look good on my photo
Our optimization is certainly not flawless. We are therefore always happy to receive photos from you where our optimization can be improved!
Where can I find the Tilt-Shift module?
In Photomizer 3, you have the option to choose between batch processing and single image editing.
The Tilt-Shift package is located in single image editing — as is "Red-eye removal".
Why do the created images become very pixelated?
Please check the JPEG compression value in the settings. If it is set to 40 or 50, the value is too low. Please set a significantly higher value, e.g., 80.
Why do the created images become much larger than the originals?
Basically, Photomizer adds information to the image through optimization. So it's in the nature of things that photos get larger. However, if the images become much larger, you should check the JPEG compression level in the settings. We recommend a value of 80 — this will give you a good balance between quality and storage size.
What is the technical background of Photomizer optimization?
Our fully automatic photo optimization consists of complex networked psychovisual and mathematical procedures that allow the software to precisely analyze any photo, perform its visual optimization, and, for example, make it appear visibly more realistic.
The most important component is the intelligent reconstruction of the image as it was originally perceived by the human eye. An innovative selective object recognition simultaneously ensures that only the image parts recognized as relevant are optimized. The dynamic range of the images is extended, faces are recognized as image components and included according to their relevance, underexposures are compensated, colors are corrected, and shadows are brightened. The software decides completely autonomously which image areas need to be optimized and how.
Rescue Stick
Create a bootable medium
Burn Rescue Stick to DVD
Start the file "Rescue Stick auf DVD brennen.exe". First, a license agreement will open. If you agree to it, click "Annehmen" to proceed to the license key entry. Here, enter the included license key in the designated field. If you want to try the demo version, please enter "0000".
Then, the program "Isoburn" will start automatically, where you can select your drive. Please make sure to use a DVD with sufficient storage space. Clicking "Brennen" starts the burning process. Once it is complete, you can close "Isoburn".
Install Rescue Stick on USB
Warning: When installing on a USB stick, it will be completely overwritten. To avoid data loss, you should back up any files on it beforehand.
Start the file "Rescue Stick auf USB installieren.exe". First, a license agreement will open. If you agree to it, click "Annehmen" to proceed to the license key entry. Here, enter the included license key. If you want to try the demo version, please enter "0000".
After you have entered a license key, the program "Win32DiskImager" will open. Here, you only need to select the corresponding USB drive. Clicking "Write" starts the installation. Once it is complete, you can close "Win32DiskImager".
Preparing USB sticks for reinstallation
If a USB stick has been written with a Forensic System, Rescue Stick, or a bootable Linux, the USB stick cannot be used with its full capacity by Windows. As you may have already noticed when plugging in such a USB stick, the Windows operating system reports a different number of drives, some of which cannot be read. To be able to write such a stick again with a new Forensic System / Rescue Stick or to use it completely under Windows, the existing structure of the USB stick must be deleted, and the stick must be repartitioned and formatted.
Windows offers disk management for this purpose. While this shows all partitions of the USB stick, unfortunately it cannot delete some of them. The command line tool diskpart provides a solution.
Here's how to proceed:
- Press
Windows key + R. In the following dialog, typediskpartand press the OK button. Confirm the following warning message with "Yes". - Get an overview of the drives. To do this, type
list disk. All drives (hard drives and connected USB sticks) that the system knows will be displayed. - With
select disk 1(number 1 is an example for the USB stick you want to edit), switch to the corresponding drive. - With
clean, you now delete the existing structure on the drive. An Explorer window will probably open and prompt a message to format the disk. Close both. - Set up a new partition on the USB stick with the command
create partition primary. - Switch to the partition with
select partition 1. - For the stick to be usable again, it still needs to be formatted. If it is larger than 8 GB, the file system should be NTFS; for smaller USB sticks, FAT32. So, enter the command
format fs=ntfs quick. - After formatting is complete, an Explorer window should open for the USB stick. If this does not happen, please enter
assignso that a drive letter is assigned to the USB stick. - If the Explorer window has opened, enter the command
exitin diskpart. The diskpart window will close, and you can continue working with the USB stick as usual.
Forensic System
Which USB sticks do we ship or recommend?
We ship and recommend Intenso USB sticks. We have tested many different USB sticks, and the chipsets used by Intenso are the most compatible when it comes to bootable partitions on a USB stick. Generally, sticks from well-known brands are usually bootable.
We generally ship USB 3.0 sticks. These are compatible with USB 2.0 and USB 1.1 ports.
My USB stick is empty under Windows!
The complete system is not visible on the USB stick under Windows. You only see some utility programs and files. Among others, the manuals.
You must boot your computer from our sticks! Our software consists of a live system that allows you to access Windows.
When plugging it in, "Windows must format this disk before use" appears
Formatting destroys the emergency system on the stick. Therefore, click "Cancel"!
The initial setup of the USB stick is described in the manual under the points "Calling the BIOS" and "Changing the boot order" (Chapters 2.1 and 2.2).
Preparing USB sticks for reinstallation
The instructions for re-partitioning a USB stick apply equally to Forensic System and Rescue Stick. You can find them in detail in the Rescue Stick section of this page.
MovieJack
Why is the runtime only one year?
MovieJack includes one year of free updates. You can, of course, continue to use the software — but you will no longer receive free updates from us.
I can't download a video from portal XY
We check the functionality of our software with the video portals we support several times a day. However, it can always happen that only some videos don't work, and we just don't have them in our test. So, if you have problems downloading videos, please send us the URL — we will take care of it.
Important: The software includes a PortalParser that updates itself in the background several times a month. So, if a video portal changes something and videos can no longer be downloaded with our software, we will fix the error as quickly as possible and provide a small update.
MyFormatConverter
Only one format selectable or pre-set
Do you perhaps have expert mode active in the program under "Preferences" → "Other"?
If so, please uncheck the box and save the settings. Now all formats / profiles should be visible and selectable.
Apple iPhone 7 (S) Plus — Profile not listed
If you want to convert a video file to a compatible format for the Apple iPhone 7 (S) Plus, please use the Apple iPhone 6 (S) Plus profile. Both devices have the same resolution.
🤝 Do you need further help?
Didn't find a suitable answer? Our support team from Dortmund will be happy to help you.