Microsoft Discontinues Skype: Credit Must Be Used Up
Microsoft has permanently discontinued Skype in May 2025. Users who still have prepaid credit cannot claim it back but must use it up through a cumbersome web interface. The transition to Microsoft Teams is causing confusion and discontent.
Transition to Microsoft Teams
An update has deactivated the Skype clients for Windows and macOS. When starting the application, only a notice appears indicating that Skype has retired. Users are prompted to use Microsoft Teams, with previous chats and contacts no longer directly accessible.
Credit Must Be Used Up
Microsoft offers no option to cash out the remaining Skype credit. Instead, users must use up the credit through the web interface “calling.web.skype.com“. The operation is cumbersome, and there is no integration with Microsoft Teams. Refunds are only possible in exceptional cases within 14 to 90 days after purchase.
Legal Situation in Germany
In Germany, prepaid credit must generally be paid out as long as the limitation period has not expired. Microsoft’s behavior could therefore violate German law. Affected users should contact the consumer advice center.
Conclusion
The discontinuation of Skype and the handling of remaining credit are causing discontent among users. The transition to Microsoft Teams is not user-friendly, and the lack of an option to cash out the credit raises legal questions.
