Microsoft Discontinues Skype: Credit Must Be Used Up
Microsoft definitively discontinued Skype in May 2025. Users who still have prepaid credit cannot reclaim it but must use it up via a cumbersome web interface. The transition to Microsoft Teams is causing confusion and discontent.
Transition to Microsoft Teams
With an update, the Skype clients for Windows and macOS were deactivated. When the application is launched, only a notice appears stating that Skype has retired. Users are prompted to use Microsoft Teams, with previous chats and contacts no longer directly accessible.
Credit Must Be Used Up
Microsoft does not offer a way to have the remaining Skype credit paid out. Instead, users must use up the credit via the web interface "calling.web.skype.com". Operation is cumbersome, and there is no integration with Microsoft Teams. Refunds are only possible in exceptional cases within 14 to 90 days of purchase.
Legal Situation in Germany
In Germany, prepaid credit must generally be paid out as long as the limitation period has not expired. Microsoft's conduct could therefore violate German law. Affected users should contact the consumer protection agency.
Conclusion
The discontinuation of Skype and the handling of the remaining credit are causing discontent among users. The transition to Microsoft Teams is not user-friendly, and the inability to pay out credit raises legal questions.
